Refund Policy

This Refund Policy applies to purchases of Gommanager credits. All purchases are processed by our Merchant of Record, Paddle.com Market Limited, who issues any refunds back to your original payment method.

1. 14-day refund for unused credits

If you purchased a credit pack and have not used any of the credits in it, you may request a full refund within 14 days of purchase. We will refund the full amount of that purchase.

2. Partially used purchases

Once a credit has been used to unlock a group order, that credit is consumed and is non-refundable, because the software service it pays for has been delivered. If you bought a pack and used some but not all of its credits, we may, at our discretion, refund the pro-rated value of the remaining unused credits within the 14-day window.

3. After 14 days

Credits are valid and do not expire, but purchases are generally non-refundable after 14 days. We will still consider refunds where required by applicable consumer law or in cases of duplicate or erroneous charges.

4. What this policy does not cover

Gommanager is software only and is not a payment processor, marketplace, or escrow service. We do not handle the money you collect from your group-order participants. This policy covers only the credits you buy from us for access to the software — it does not cover, and we cannot refund, any payments exchanged between you and your participants.

5. How to request a refund

Email support@toolu.dev from the address on your account, including your purchase receipt or order number. We aim to respond within 5 business days.